Product: Instagc Customer Care Clear all filters (11 of 11 reviews match)
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4.3
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Instagc - ID verification

Update by user Jul 23, 2018

They finally responded and verified my info. To others who are waiting, it will take around a week. After you send your info for verification, make sure you do not create another support ticket or update your ticket as that will only delay the process.

Original review posted by user Jul 15, 2018

I created a new account less than a week ago. Since I am a new user, I needed to obtain instant gift card access. So I created a support ticket. Eventually they needed my ID info with the current date written etc. So I did exactly that and sent it to them. They stated...
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1 comment
Jama
#1639904

I completed the required offers and have never received the promised $100 Wal-Mart gift card. What a scam.

I'm in process of alerting all the company's I ordered from of their this scam also. VERY DISAPPOINTED

Resolved
Review
#1303967 Review #1303967 is a subjective opinion of poster.
Service
Instagc Customer Care
Cons
  • Customer service is poor
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
5.0
Details

Update by user Jul 07, 2018

Verified, thank you guys!

Update by user Jul 06, 2018

And the info I provided were my passport and mail which is valid verification.

Original review posted by user Jul 06, 2018

I got enough points for a $25 gift card but when I tried to redeem it I had to show ID verification, so I showed the evidence needed, however it seems the ticket has...
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2 comments
instaGC.com
#1513825

Hi - we apologize for any delay experienced. What is your username and/or ticket #?

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Resolved
Review
#1297112 Review #1297112 is a subjective opinion of poster.
Service
Instagc Customer Care
Reason of review
Poor customer service
Preferred solution
resolve the ticket

Instagc - Awful

1.3
Details
I’ve contcacted they support a few times and they are just awful. I currently have a high value offer completed with the points frozen. We have passed the time frame and they refuse to unfreeze them despite the wall advertiser agreeing that I completed the offer correctly. I find their customer support quite condescending and rude. They haven’t ever helped me with an issue I’ve had with them
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Review
#1181047 Review #1181047 is a subjective opinion of poster.
Service
Instagc Customer Care
Reason of review
Poor customer service
5.0
Details

Update by user Aug 29, 2017

Customer support got back to me and resolved the issue right away! There was no monetary lost.

Original review posted by user Aug 29, 2017

I hop I'm not accused of fraud since I've been working hard. my ticket number is #226346. I hope i can get back on instagc. Please help me find a solution that doesn't take away from my hardworking. If i get another change i will make sure to keep all information...
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1 comment
instaGC.com
#1364512

Please remain patient. Your ticket is still being worked on.

Support tickets are addressed as soon as possible. Updating a ticket that we haven't had a chance to review or respond to, or creating multiple tickets could delay a response back to you.

Resolved
Review
#1093627 Review #1093627 is a subjective opinion of poster.
Service
Instagc Customer Care
Reason of review
Poor customer service
Loss
$7
Preferred solution
Let the company propose a solution
2.3
Details
Instagc - What is going on?

Update by user Jul 29, 2017

Points unfroze

Original review posted by user Jul 28, 2017

I love Instagc. I have earned ALOT of money using this site. However it seems the more I earn the harder it gets to redeem. I have submitted a ticket for my points to be unfrozen. I have not gotten a response. This is day 2. However I have gotten a response about not...
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1 comment
instaGC.com
#1355607

Nothing was being ignored. You just need to be patient and give us a chance to respond. You kept updating your ticket over and over and made new tickets which made your delay longer.

Resolved
Review
#1080581 Review #1080581 is a subjective opinion of poster.
Service
Instagc Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$7
Preferred solution
Deliver product or service ordered
2.0
Details
Instagc - Nice website but support takes long time

Update by user Dec 18, 2016

So I just got a reply from customer service saying that 350 points was taken off my account for not providing correct information which is true and it's in the policy and was given a chance to start making money. I have attached below a picture of the gift card. If you...

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2 comments
instaGC.com
#1257526

"If you are going to join you will need to provide ID so don't lie from the beginning and you will be fine." -- just to clarify this, not all members may have to provide ID.

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Resolved
Review
#975547 Review #975547 is a subjective opinion of poster.
Service
Instagc Customer Care
Pros
  • Easy way of making money
Cons
  • Staff doesnt reply as fast
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • instagc review
3.0
Details
This is how they talk back to customers if they don't say it as nicely as they want it.I think I'll blast this on Facebook and other social media as well as the BBB and also get my network of nerdy friends to get the word out. Obviously they forget word of mouth can...
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12 comments
Anonymous
#1386709

Freedom of speech? Not at instagc!

You can talk about whatever THEY like, screw freedom of speech.

Don't agree with that...banned from chat. Like, who cares about chat???

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Resolved
Review
#975257 Review #975257 is a subjective opinion of poster.
Service
Instagc Customer Care
Cons
  • Being locked out
  • Having attitude from customer service after already being upset
Reason of review
A banned account for no reason along with terrible customer service.
3.4
Details
They pay, that part of it is 100% legitimate. But the mods and support staff are extremely rude, don't help you in chat unless you're a mod favorite, and they play favorites like crazy.
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2 comments
Anonymous
#1301952

Yes esspecially that Campre or what ever his or her name is is extremely rude its behaving like nazi or hiltel and you are not alowed to say anything or u will be blocked from chat. Its really not fair. Once i got blocked from chat because i said im sad that there are no super bown surveys for me.

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Review
#944851 Review #944851 is a subjective opinion of poster.
Service
Instagc Customer Care
Reason of review
Poor customer service
3.0
Details
Overall I like IGC.However beware, if you become good friends with your referral and decide to chat with them VIA "private" message, you must adhere to the regular chat box rules. Let's face it, yes, I was in the wrong for cussing in the private chat box and discussing...
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8 comments
Anonymous
#1212230

I have access to chat now with the strict warning of keeping all chat based on IGC, so while other people can chat about how their day went, I have little to no doubt that if I dare to even engage in most conversation on IGC, I'll probably be chat banned again. I was also asked to mark this as resolved.

So I'll do just that, and I'll wait and see how miticulously they monitor me. Glad I'll be able to actually help people every now and again, for the times when someone asks a question but everyone ignores them.

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Resolved
Review
#917026 Review #917026 is a subjective opinion of poster.
Service
Instagc Customer Care
Pros
  • Easy instant spending money
  • Great idea
  • Timely payments
Cons
  • Being banned from chat over private message system
  • Mods occasionally give wrong info
  • Being banned from chat for over a month now
Reason of review
Disappointed in how they handle situations and you have to ask them how to redeem yourself while others so clearly cheat on the site via daily contests etc
Preferred solution
A better way to redeem yourself instead of proving you're not a cheater on the site. I'd love my chat back, but I know it's not happening unless I apparently prove that I'm not a cheater. I've never before abused the chat box and admitted and appologized

Contact Instagc Customer Service

Website:
www.instagc.com
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Instagc Reviews

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Instagc reviews
3.0
Details
So i go on to go to phone verifier websites which all tell me that my number is valid, from a landline, in my location and the same location i put in my instagc bio and from the service provider i use. I go back to report this to support and tell them that my number...
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1 comment
instaGC.com
#1211078

Hi - as stated in your support ticket, to restore your account, you either need to choose the ID verification option or the check verification option. Thank you.

Resolved
Review
#916517 Review #916517 is a subjective opinion of poster.
Service
Instagc Customer Care
Reason of review
Poor customer service